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implementation > To Be process

To Be process :

"Before changing anything, know where we are going"

  • Understand the needs of the customers of the process (internal/external)

  • Determine performance objectives which will satisfy these needs

  • Study STAR module for "Best Practice" ways of working

  • Adapt the process and determine the "vision" for the new custom process :

    • Organisation, roles and responsibilities

    • Tools & methods

    • IT systems

    • Information needs

    • Management rules and decision making rules



As Is process

To Be process

Transition plan

Project management

Operational support

Continuous Improvement




last update July 2002

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