To Be process :

"Before changing anything, know where we are going"

• Understand the needs of the customers of the process (internal/external)

• Determine performance objectives which will satisfy these needs

• Study STAR module for "Best Practice" ways of working

• Adapt the process and determine the "vision" for the new custom process :

  • Organisation, roles and responsibilities

  • Tools & methods

  • IT systems

  • Information needs

  • Management rules and decision making rules

last update July 2002