To
Be
process
:
"Before
changing
anything,
know
where
we
are
going"
-
Understand
the
needs
of
the
customers
of
the
process
(internal/external)
-
Determine
performance
objectives
which
will
satisfy
these
needs
-
Study
STAR
module
for
"Best
Practice"
ways
of
working
-
Adapt the process and determine
the
"vision"
for
the
new
custom
process
:
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